Frequently Asked Questions

We recommend booking ahead to make sure we have space for you and can give your service the time it deserves. Walk-ins are always welcome when availability allows.

We ask for 24 hours’ notice for cancellations or reschedules. If you’re running late, we offer a 10-minute grace period; services may be adjusted to keep the day running smoothly, and we may need to cancel the appointment or accept walk-ins. No-shows or late cancellations are charged 100% of the scheduled service to the card on file.

Gift cards are available online and in store. They never expire, and can be used toward any service at either location. Gift cards cannot be used for gratuity.

Service prices listed on our website reflect our Roncesvalles location. Pricing for our Queen West studio is shown in full when booking online. This helps ensure accuracy and clarity for each location.

Clean practices are a big part of how we do things. All tools are properly disinfected using Preempt CS20, and files and buffers are single-use only. Surfaces are cleaned between every client, and our team follows consistent sanitation standards throughout the day.

Absolutely — we love welcoming families, especially for little milestone moments. Children are welcome for select services with supervision, and for group bookings or special occasions, we recommend reaching out ahead of time so we can best accommodate you.

Clients choose Loft because it feels like more than just a nail appointment. We’ve built a community rooted in care, consistency, and connection — where people feel comfortable, welcomed, and genuinely looked after every time they visit.

By booking an appointment with us, you agree to the following terms:

🔹 Service Booking:

Please review the description of the service you are booking. Additional requests (e.g., nail art, French tips, or removals) must be booked in advance to ensure availability. We may not be able to accommodate extra requests at your appointment.

📅 Cancellations:

• We require at least 24 hours' notice for cancellations.

⏳ Late Arrivals:

• A 10-minute grace period is allowed.
• If you arrive late, your service may be shortened to keep our schedule on track.
• We reserve the right to cancel late arrivals and accommodate walk-ins if needed.

🚫 No-Shows & Late Cancellations:

• A 100% fee will be charged to the card on file for missed or last-minute cancellations.
• This includes last-minute rescheduling to a different day.
• This also applies if you leave during your scheduled appointment before your service is completed (for example, declining to proceed once you've arrived).

🪮 In-Salon Conditions:

• If you arrive with damaged, infected, or compromised nails that we are unable to safely service, you will be charged 50% of the appointment cost.

Appointment Confirmations

📩 Valid Contact Information:

• Please provide a valid email and phone number when booking.
• If we cannot reach you to confirm your appointment, your booking may be canceled.

Thank you for understanding and respecting our policies! 💕

 Our team works hard to give every client a great experience, and we 

ask for the same respect in return.

Please keep requests within what was booked — additional services 

must be scheduled in advance rather than added at your appointment. 

Our staff have the right to politely decline requests outside of 

what was booked.

We're committed to a positive, respectful environment for both our 

clients and our team. We reserve the right to end an appointment 

early if a staff member is treated disrespectfully.